Replacing the Overfill Sensor in ice and snow weather
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- publisher
- ALPTEC
- Issue Time
- Jun 12,2020
Summary
ALPTEC has always put customer satisfaction first, never shirk responsibility when problems arise, and help customers solve problems irrespective of cost.
Since
its establishment 24 years ago, ALPTEC has always put customer satisfaction
first, never shirk responsibility when problems arise, and help customers solve
problems irrespective of cost, so that we have won the trust of customers for
decades and always stay ahead in the field of petroleum and petrochemical
safety equipment status.
In
2008, the bottom-loading transformation of Liaoning Province was basically
completed, and most of Liaoning's fleets were equipped with ALPTEC overfill
sensors and sockets. When the sales staff went on a business trip in the
Northeast in winter, customers responded that OPW's equipment could not be used
with our products. Knowing this situation, the technician immediately rushed to
the site to find out the reason, and found that the power consumption of the
OPW equipment was too small and could only power a single set of probes.
There
are two solutions. Either replace the OPW equipment, or our socket needs to be
redesigned.
In
order to ensure the normal use of customers, the company decided to make a new
circuit board and set up an 8-person replacement team to replace all sockets on
site.
Within
a week, the design, production, replacement plan, all supporting tools are in
place, and the four teams set off immediately.
Because
the tank trucks can only be concentrated in the convoy after work, everyone is
driving by car during the day, taking advantage of the time from night to early
morning to change, and can only sleep for 2 or 3 hours a day, often without
warming the bed, and climbing up again rushing into the ice and snow... In the
northeast of December, the night was very cold, and the semi-squat employees
often numb their hands and feet and stomped in the cold.
The
escalator of the tank truck was covered with ice, and once an employee did not
step on it when he came down, he fell off the tank truck more than 3 meters
high. Fortunately, he was more flexible, and he used his arm for a while before
falling to the ground. At that time, the colleagues in the same group were
frightened, and they ran over to see if he was injured. The two brought two
bottles of Liquor while repairing the car, and took out two sips to warm
themselves when the cold was really unbearable.
One
time, when changing equipment, an employee was pouring gasoline under the
loading and unloading port. It was still snowing in the winter. The entire
pants were covered with oil and soaked, and he shivered because of freezing.
The captain of the team quickly found a coverall to put him on. After the equipment
was replaced, he rushed to another convoy and did not care about washing
clothes. Because of the smell of gasoline, the long-distance driver forced them
to get out of the car and he agreed that they should continue to sit in the car
after hard persuasion.
Each
squad works at night. When they come to a car, they must seize the time to
replace it. They can't delay the driver's work. After they have changed a car
and drove away, wait for the next car. They could not stand the work for a
while and could not stand it, so they went to the guard room to warm it up for
a while and then went on. The doorman saw that they were frozen enough to say
that they could repair it tomorrow morning. But they thought that if the trucks
left in the morning, they would miss the chance, so they thanked my kindness
and continued to work. During their break, they called home and said, "I'm
across the Yalu River, and I can see North Korea at a glance..."
In
this way, 8 people took 4 days to replace all the equipment in more than 240
vehicles. When they handed over the replacement record form to the leader of
the modification plant, the deputy general manager of the depot said: "You
can't, you can't finish the replacement, so many, so short time." But the
fact is here, we really did it.
After
solving the problem, the product use was very stable, and the salesperson made
a return visit before New Year's Day. Through everyone's efforts, we won the
trust of the largest modified car factory in the north, and the business
relationship between the two parties was closer.